New accounts will be shipped on a C.O.D. basis until credit is established. After an account with credit status is opened, all invoices are sold as 1/10, net 30. Payments by Visa are all net.

An account with credit status can be established when completing our credit application. Approval usually takes 2-3 weeks, depending on the time it takes your bank and trade references to answer our inquiries.

A service charge of 2% per month will be added to all invoices that are more than 40 days past the invoice date. Any N.S.F. cheques automatically reverts an account to C.O.D. status, and a $20 N.S.F. charge is added to the applicable invoice.
Accounts that are past due will be placed on "Hold" status, until the past due amounts are cleared up.

Our minimum order for shipping is US$50.00 OR CDN$75.00. The minimum for pick up is CDN$50.00. All orders for less than this amount will be charged a $4.00 handling charge, unless the invoice is below the minimum due to our not having the items requested in stock at that time.

All prices are F.O.B. F&F Trading. We will ship by any method requested, as freight charges are all paid by the customer.Our normal method of shipping is U.P.S. ground.

Returns will be accepted within 10 days from the date of the invoice. Returns are to be shipped pre-paid. Any return that is sent back for reasons other than our error, are subject to a 15% restocking charge. Please check all orders when they are received to avoid any problems. Items that are to be returned must be in their original packing, along with the relevant invoice number that they were originally billed on. A credit note is issued with returns.

Special import orders require a 30% deposit with the order, before the order is implemented. The balance is due upon receipt of the merchandise, unless other terms and conditions are agreed upon.